[nice person]: "Hi, this is [nice person] at [customer office] - I need you to come empty my modem - it's full." [me]: "Ummm... you... wait, can you run that by me again?" [nice person]: "My modem is full, so it takes forever to dial up on the internet. I need you to come clean it out."
(Turned out her phone cord was too long, if anybody cares.)